Scenario: You are working at a new start-up company –EVENSNAPPIERCHAT. The flagship product is an app that allows users (mainly teens) to send and receive images/texts that will disappear on the recipient’s phone after 10 seconds.
Given a recent spate of bullying, the government has outlawed such apps as of June 1stas they by intention do not leave a paper trail, so cannot be used to prosecute cyber-bullying crimes. Your company is in danger of folding and the entire team is scrambling to figure out a way to maintain the essence of your product, while allowing for appropriate investigative mechanisms for law enforcement and/or parents (for users under 18) to access a history of communications to/from each account.
You have been employed by the Boss to find out the answers to the following research questions:
- Will teens still use your app if they know that their communications are no longer ethereal? What features would be necessary for them to continue as users?
- What proportion of texts/photos would they NOT send if there was an easily accessible history?
- How should log access be managed? (Should someone logged into the account able to see the logs? Should it only be accessible at the corporate level)?
The Boss (who has no HCI chops) has read a UX methodology website and is firing out methodologies to use. You have been assigned a set of two seemingly random techniques (see attached page) to use.